Chateau De Pups - Privacy Policy

Last Updated: March 28, 205

Chateau De Pups (CDP) is committed to protecting the privacy of your information. This Privacy Policy explains how we collect, use, and share personal information when you use our website https://www.chateaudepups.com/  (the "Website") and our services.

1. Information We Collect:

We may collect the following types of personal information from you:

  • Contact Information: This includes your name, address, phone number, email address, and any other contact details you provide to us.

  • Pet Information: If you use our services, we will collect information about your pet(s), such as their name, breed, age, health conditions, dietary needs, temperament, and any other information you provide related to their care.

  • Account Information: If you create an account on our Website, we may collect your username and password.

  • Payment Information: When you make payments for our services, necessary payment information, such as credit card details or other payment method information is collected by our merchant processors, a third-party payment processors who have their own privacy policies.

  • Website Usage Data: We may automatically collect certain information about your use of our Website, including your IP address, browser type, operating system, referring website addresses, pages you view, and the dates and times of your visits. This information is often collected through cookies and similar tracking technologies.

  • Communications: We may keep records of any communications you have with us, whether by email, phone, or through our Website.

  • Photos and Videos: We may collect photos and videos of your pet while providing our services, for promotional purposes.

2. How We Collect Information:

We collect information in the following ways:

  • Directly from You: We collect information when you provide it to us directly, such as when you create an account, book services, fill out forms on our Website (e.g., contact forms, service request forms), subscribe to our newsletter, or communicate with us.

  • Automatically: We use cookies, web beacons, and other tracking technologies to automatically collect certain information about your Browse activity on our Website.

  • From Third Parties: We may receive information about you from third-party service providers that we use to operate our Website or provide our services (e.g., payment processors).

3. How We Use Information:

We may use your personal information for the following purposes:

  • To Provide and Manage Our Services: This includes scheduling services, communicating with you about your bookings, providing care for your pet(s), and processing payments.

  • To Communicate with You: We may use your contact information to respond to your inquiries, provide updates about our services, and send you important notifications related to your account or your pet's care.

  • To Personalize Your Experience: We may use information about your preferences and your pet's needs to tailor our services and improve your experience with CDP.

  • For Marketing Purposes: With your consent (where required by applicable law), we may send you promotional emails or newsletters about our services, special offers, or other information we think you may find interesting. You can opt-out of receiving these communications at any time.

  • To Improve Our Website and Services: We analyze website usage data to understand how users interact with our Website and to identify areas for improvement.

  • For Legal and Security Purposes: We may use your information to comply with applicable laws, regulations, legal processes, or government requests, as well as to detect, prevent, and address fraud, security breaches, or other illegal activities.

  • For Internal Business Operations: We may use your information for our internal administrative and operational purposes, such as data analysis, auditing, and developing new services.

4. Sharing of Information:

We may share your personal information with the following categories of recipients:

  • Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, website hosting, email marketing, and data analysis. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.

  • Veterinarians: In the event of a pet emergency, we may share necessary information about your pet with their veterinarian or an emergency veterinary clinic, as authorized in your Service Agreement.

  • Business Transfers: If we are involved in a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.

  • Legal Authorities: We may disclose your personal information to law enforcement agencies, government bodies, or other authorized third parties if we are required to do so by law or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

  • With Your Consent: We may share your information with other third parties with your explicit consent.

5. Data Security:

We take reasonable precautions to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include [e.g., encryption of sensitive data, secure server environments, access controls]. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information.

6. Data Retention:

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period  may vary depending on the type of information and the applicable legal requirements.

7. Your Rights:

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the following:

  • Right to Access: You may have the right to request access to the personal information we hold about you.

  • Right to Rectification: You may have the right to request that we correct any inaccurate or incomplete personal information we have about you.

  • Right to Erasure (Right to be Forgotten): In certain circumstances, you may have the right to request that we delete your personal information.

  • Right to Object: You may have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.

If you would like to exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.

For California Residents:

If you are a resident of California, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA)  as amended by the California Privacy Rights Act (CPRA).  These rights may include the right to know what personal information we collect about you, the right to request deletion of your personal information, the right  to correct inaccurate personal information, the right to opt-out of the sale or sharing of your personal information  for cross-context behavioral advertising, and the right to limit the use and disclosure of your sensitive personal information.  

8. Cookies and Tracking Technologies:

Our Website uses cookies and similar tracking technologies to enhance your Browse experience, analyze website traffic, and personalize content. Cookies are small text files that are placed on your device by websites you visit. You can control the use of cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling cookies may affect the functionality of our Website.

9. Links to Other Websites:

Our Website may contain links to other websites that are not owned or controlled by us. We are not responsible for the privacy practices of these other websites. We encourage you to review the privacy policies of any website you visit.

10. Children's Privacy:

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately, and we will take steps to remove the information from our systems.

11. Changes to Our Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any significant changes by posting the updated policy on our Website and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Information:

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

  • Email: ChateauDePups@gmail.com

  • Phone: (408)718-1891